{"id":145,"date":"2026-05-13T23:10:29","date_gmt":"2026-05-13T22:10:29","guid":{"rendered":"https:\/\/primecodedcontainer.shop\/?page_id=145"},"modified":"2026-05-16T04:34:33","modified_gmt":"2026-05-16T03:34:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/primecodedcontainer.shop\/?page_id=145","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>1. 30-Day Return Window<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We offer a&nbsp;<strong>30-day return policy<\/strong>. This means you have 30 calendar days after your shipping container is delivered to your property to request a return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, you must contact us at\u00a0<a href=\"mailto:info@cargocontainersupply.com\">sales@primecodedcontainer.shop<\/a>\u00a0before the 30-day window expires. Return requests made after 30 days will not be accepted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"rr-conditions\">2. Return Eligibility &amp; Container Conditions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Because shipping containers are massive, heavy industrial items, returns are subject to strict condition requirements. To be eligible for a return, the container must be in the&nbsp;<strong>exact same condition<\/strong>&nbsp;that you received it.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No Modifications:<\/strong>\u00a0The container cannot be painted, welded, cut, modified, or permanently anchored to a foundation.<\/li>\n\n\n\n<li><strong>Cosmetic Expectations (Used Containers):<\/strong>\u00a0As stated in our Terms of Service, used containers (Cargo Worthy \/ Wind &amp; Water Tight) are sold with guaranteed structural integrity, but will inherently possess surface rust, dents, and dings.\u00a0<strong>Returns requested purely for cosmetic reasons on used containers will be classified as &#8220;Buyer&#8217;s Remorse.&#8221;<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"rr-freight\">3. Return Shipping Costs &amp; Restocking Fees<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Moving a shipping container requires a heavy-duty commercial truck. The responsibility for return freight costs depends entirely on the reason for the return:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Reason for Return<\/th><th class=\"has-text-align-left\" data-align=\"left\">Who Pays Return Freight?<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Company Error:<\/strong>&nbsp;Container delivered is the wrong size, wrong grade, or has severe structural damage (e.g., leaks in a guaranteed WWT container).<\/td><td class=\"has-text-align-left\" data-align=\"left\"><strong>Cargo Container Supply<\/strong>&nbsp;covers 100% of the return freight and pickup costs. No restocking fees apply.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Customer Error \/ Buyer&#8217;s Remorse:<\/strong>&nbsp;You ordered the wrong size, no longer need it, changed your mind, or don&#8217;t like the standard cosmetic rust on a used container.<\/td><td class=\"has-text-align-left\" data-align=\"left\"><strong>The Customer<\/strong>&nbsp;is responsible for the return freight pickup fee (equal to your original delivery fee) plus a standard 10% restocking fee.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pickup Coordination:<\/strong>&nbsp;Do not attempt to hire your own freight company to return the container. Once a return is approved, our logistics team will dispatch a trusted flatbed or tilt-bed truck to safely retrieve the container from your site.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"rr-timeline\">4. The Refund Process (7-14 Days)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We pride ourselves on processing refunds promptly once the container is recovered. Here is what to expect:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Once our truck picks up the container from your property, it is transported back to our local depot.<\/li>\n\n\n\n<li>Upon arrival, the depot manager will perform a brief inspection to ensure no unauthorized modifications were made.<\/li>\n\n\n\n<li>Once inspected and cleared, our billing team will immediately initiate your refund.<\/li>\n\n\n\n<li><strong>Refund Timeline:<\/strong>\u00a0Please allow\u00a0<strong>7 to 14 business days<\/strong>\u00a0for the refund to reflect on your original payment method (e.g., your credit card or bank account), depending on your financial institution&#8217;s processing times.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will be issued for the original purchase price, less any applicable return freight or restocking fees (if the return was due to Buyer&#8217;s Remorse).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"rr-cancellations\">5. Order Cancellations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You may cancel your order for a&nbsp;<strong>full 100% refund<\/strong>&nbsp;at any time&nbsp;<em>before<\/em>&nbsp;the container has been dispatched on a truck.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the truck has already left the depot en route to your location, the order cannot be canceled without incurring a freight redirection fee. Please call us immediately at\u00a0if you need to cancel an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/midstatecontainers.com\/\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. 30-Day Return Window We offer a&nbsp;30-day return policy. This means you have 30 calendar days after your shipping container is delivered to your property to request a return. To initiate a return, you must contact us at\u00a0sales@primecodedcontainer.shop\u00a0before the 30-day window expires. Return requests made after 30 days will not be accepted. 2. Return Eligibility &amp; Container Conditions Because shipping containers are massive, heavy industrial items, returns are subject to strict condition requirements. To be eligible for a return, the container must be in the&nbsp;exact same condition&nbsp;that you received it. 3. Return Shipping Costs &amp; Restocking Fees Moving a shipping&#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-no-sidebar.php","meta":{"footnotes":""},"class_list":["post-145","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/primecodedcontainer.shop\/index.php?rest_route=\/wp\/v2\/pages\/145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primecodedcontainer.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/primecodedcontainer.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/primecodedcontainer.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/primecodedcontainer.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=145"}],"version-history":[{"count":5,"href":"https:\/\/primecodedcontainer.shop\/index.php?rest_route=\/wp\/v2\/pages\/145\/revisions"}],"predecessor-version":[{"id":575,"href":"https:\/\/primecodedcontainer.shop\/index.php?rest_route=\/wp\/v2\/pages\/145\/revisions\/575"}],"up":[{"embeddable":true,"href":"https:\/\/primecodedcontainer.shop\/index.php?rest_route=\/wp\/v2\/pages\/7"}],"wp:attachment":[{"href":"https:\/\/primecodedcontainer.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}